Data Protection You Can Trust Your Information is Safe with Us.

1. Introduction

Carina Softlabs (“Company”, “we”, “our”, or “us”) is committed to protecting personal data, confidential client information, and proprietary project materials.

This Privacy Policy explains how we collect, process, store, disclose, and protect information when you:

• Visit https://carinasoftlabs.com
• Submit inquiries
• Engage our services
• Enter into contractual agreements with us

By using our website or services, you consent to the practices described below.

2. Categories of Information We Collect

A. Personal Information

Collected when you:

• Fill out forms
• Submit lead inquiries
• Request consultations
• Download resources
• Register for webinars
• Engage via advertisements

Information may include:

• Name
• Email address
• Phone number
• Company name
• Job title
• Location
• Any voluntarily submitted information

B. Client & Project Information

During service delivery, we may process:

• Source code
• Software architecture
• Game design documents
• Business strategies
• Financial data
• Marketing plans
• User databases (as contractually agreed)
• API credentials
• Technical documentation
• Intellectual property assets

This information is classified as Confidential Information and handled under strict internal controls and contractual confidentiality obligations.

C. Automatically Collected Data

• IP address
• Browser type
• Device information
• Pages visited
• Session duration
• Cookies and tracking technologies

3. Purpose of Data Processing

We process data for:

• Responding to inquiries
• Lead qualification and follow-up
• Service delivery and project execution
• Contract performance
• Communication
• Marketing (with consent)
• Security monitoring
• Legal compliance

We do not sell personal or client data.

4. Lead Generation & Calling Policy

By submitting your contact information through our website, landing pages, or advertisements, you provide explicit consent for Carina Softlabs to contact you via:

• Phone calls
• WhatsApp
• SMS
• Email

These communications may include:

• Consultation discussions
• Service follow-ups
• Proposal clarifications
• Promotional information

Compliance Notes:

• Calls may be recorded for quality and training purposes.
• Contact is made only after voluntary inquiry submission.
• If registered under DND, contact will be limited to your submitted inquiry.
• You may opt out of marketing communications at any time by contacting us at business@carinasoftlabs.com.

5. Confidential Data & Client Information Protection

We recognize the sensitive nature of client data and project materials.

Our Safeguards Include:

• Non-Disclosure Agreements (NDAs)
• Role-based access controls
• Secure repository management
• Encrypted communication (SSL/TLS)
• Access monitoring
• Confidentiality clauses in employment contracts
• Secure cloud hosting environments

Confidential information is:

• Used strictly for contracted purposes
• Not disclosed without written authorization
• Protected during and after project completion

6. Data Processing Agreement (DPA)

Where Carina Softlabs processes personal data on behalf of a client, we act as a Data Processor, and the client acts as the Data Controller, unless otherwise agreed in writing.

6.1 Scope of Processing

• On documented instructions from the Data Controller
• For the purpose of delivering agreed services
• In compliance with applicable data protection laws

6.2 Processor Obligations

• Maintain confidentiality of processed data
• Implement appropriate technical and organizational security measures
• Not engage sub-processors without appropriate safeguards
• Assist the Controller in responding to data subject requests
• Notify the Controller of any data breach without undue delay
• Delete or return data upon contract termination (unless legally required to retain)

6.3 Sub-Processors

We may engage trusted third-party infrastructure providers (e.g., cloud hosting, CRM systems), subject to confidentiality and data protection commitments.

A separate DPA document can be executed upon client request.

7. Cybersecurity Commitment Statement

Carina Softlabs is committed to maintaining robust cybersecurity practices to safeguard personal, client, and project data.

Our Cybersecurity Framework Includes:

• Secure software development lifecycle (SDLC) practices
• Encrypted data transmission (HTTPS/SSL)
• Firewall and intrusion monitoring systems
• Secure authentication protocols
• Access control policies
• Periodic system updates and patch management
• Regular internal security audits
• Backup and disaster recovery mechanisms

We continuously assess and enhance our security posture in line with industry best practices.

In the event of a data breach:

• Affected clients will be notified promptly
• Immediate mitigation measures will be initiated
• Required regulatory reporting will be conducted

8. Data Sharing

We may share data only with:

• Trusted service providers
• Legal authorities when required by law
• Professional advisors under confidentiality obligations

We do not sell or trade personal data.

9. Data Retention

We retain data:

• For as long as necessary to fulfill contractual purposes
• As required by law
• Until deletion is requested (subject to legal limitations)

10. Intellectual Property & Project Confidentiality

• Client IP remains the property of the client unless otherwise agreed
• Project details are not disclosed without written consent
• Portfolio usage requires client approval

11. Your Rights

Subject to applicable laws (including the Digital Personal Data Protection Act, 2023 – India), you may request:

• Access to personal data
• Correction
• Withdrawal of consent
• Deletion
• Restriction of processing

Contact: business@carinasoftlabs.com

12. Policy Updates

We reserve the right to modify this Privacy Policy. Updates will be reflected with a revised Effective Date.

13. Contact Information

Carina Softlabs

Website: https://carinasoftlabs.com

Email: business@carinasoftlabs.com

Phone: +91 9131958215 | +1 7866490411